Returns & Delivery

DELIVERY

UK Standard Delivery 1-3 working days (excludes Highlands) on stock items ordered before 3pm.

FREE - orders over £100.00 under 20kg
£10.00 - orders under £100.00
£20.00 – orders over £100 and over 20kg

Please note: at times our courier may fail to deliver your package on time due to factors beyond our control. We can only apologise for this and any inconvenience caused.

By Courier:

All items delivered by courier will need to be signed for. If no one is available to accept delivery at the specified address, the package will be returned to your local delivery depot. Our courier may attempt to deliver the following weekday or leave a card detailing how to organise redelivery.

The consignee is responsible for unloading.

Please Note: Deliveries to remote areas and offshore locations may take up to an additional 2 days.

Refusal:

Goods consigned to the order of end users and/or distributors render them liable for all carriage and handling charges incurred if delivery of goods is refused on arrival at destination.

Damage and Shortage:

If the purchaser receives the original product in damaged condition, they must sign for as damaged and a claim made on the carriers, in writing within three days of delivery. Please also notify Continental immediately. The practice of signing for goods unchecked does not absolve the customer from this condition. Claims for damaged goods will only be considered when the goods are signed for as damaged. If goods are signed for in good condition, all claims will be rejected.

Loss in Transit:

Claims for loss in transit can only be made if goods are not received within 10 days of the invoice date. Please make Continental aware immediately, otherwise neither the carriers nor ourselves will be liable for any loss involved.

RETURNS

You can return your item(s) within 30 days from the purchase date. Please call 0121 725 1234 to arrange a return. If you have purchased an incorrect service contract or subscription, please contact support on 0121 725 1366 who will be able to advise on the best solution and contract for your equipment.

Please note: A 10% restocking handling fee will be charged, unless the item was delivered in error from Continental.

Before returning a product, you must:

  • Provide proof of purchase
  • Not damaged the product in any way
  • Not return through a fault you’ve done
  • Return the product to us undamaged and unused, in its original packaging
  • Not return something that has been permanently installed or installed by an engineer
  • Obtain a valid RMA number. Authorised RMA Numbers will expire 30 days after they are issued.

Please note: Goods received without an authorised RMA Number will be rejected. Only the product and quantity specified on the original RMA request can be returned with the RMA number issued. If returning additional products, a new RMA Number will be required. If we receive a shipment containing products not authorised for return on that RMA number, they will be rejected and returned.

Labelling and Address:

The RMA Number must appear on two surfaces on the outside of the carton(s) in BOLD print. We accept no responsibility for any product returned without a valid RMA Number.

Packaging:

We recommend returning products by a courier with recorded delivery. To avoid voiding the warranty, use original or equivalent packaging to return a product. This includes complete packaging, high-density foam and/or cardboard separators. Continental is not responsible for damage during shipment and therefore recommend that you insure the shipment.

Faulty Products:

If for any reason you find a fault with the equipment you’ve bought, you should contact Product Support immediately. One of our technicians will resolve your issue over the phone or in some cases send a replacement, exchange or loan part. This applies to equipment you have bought from a UK distributor or direct.

INSTALLATIONS (UK only)

Some items will require an engineer to install before first use, which can be arranged by Continental. Continental will arrange an engineer as soon as possible after the product arrives, but an engineer cannot always be arranged for the following day.

The customer is responsible for the preparation of the site, together with the provision of any supplies and services that may be required. If this responsibility extends the time taken to commission equipment or results in extra visits from engineers, the customer is fully liable for the cost. Engineers can be sub-contracted from approved companies and may not work for Continental. It is the customer’s responsibility to ensure the equipment is working and that they understand how to use the equipment before signing the engineer’s worksheet.

SERVICE CONTRACTS

Service contracts can include various levels of cover.

Any contract that includes calibrations must be paid at least 14 days before the first calibration is due. Contracts taken out with less than 14 days notice will be invoiced for a single calibration in addition to the contract. Where a single calibration is taken we will calibrate at the earliest opportunity, however due to prior engineer commitments we cannot guarantee the timescales of the calibration visit.

All calibration and service visits are carried out by qualified engineers to the required standards, complying with appropriate legislation. Specific details are available upon request.